Privacy Policy
Last Updated: August 21, 2025
This Privacy Policy explains how information about you is collected, used and disclosed by AirCare Systems BC (“AirCare Systems BC,” “we” or “us”) when you use our website, aircaresystemsbc.ca (“Website”), and any related services (collectively, “Services”), or when you otherwise interact with us. This Privacy Policy also describes your choices regarding the use, access, and correction of your personal information. Please read this Privacy Policy carefully and ensure that you understand it before you start to use our Services.
By accessing and using the Services, you acknowledge that you have read and understood the content of this Privacy Policy. We reserve the right to update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the ways you can help protect your privacy.
INFORMATION YOU PROVIDE TO US
We collect information you provide directly to us. For example, we collect information when you create an account, fill out a form, request a quote, participate in any interactive features of the Services, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us. The types of personal information we may collect include your name, email address, company name, postal address, phone number, and any other information you choose to provide.
To the extent you provide credit card or payment information through the Services, that information is collected and processed by our third-party payment processor. Our payment processor is Stripe and their privacy policy can be found at: https://stripe.com/privacy.
INFORMATION WE COLLECT AUTOMATICALLY
When you access or use our Services, we automatically collect information about you, including:
- Log Information: We gather certain information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
- Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience. For more information about cookies and how to disable them, please see our Cookie Policy at aircaresystemsbc.ca/cookie-policy and the “Your Choices” section below.
INFORMATION WE COLLECT FROM OTHER SOURCES
We may also obtain information from other sources and combine that with information we collect through our Services. For example, if you create or log into your AirCare Systems BC account through a third-party service (like Google), we will have access to certain information from that service, such as your name and email address, in accordance with the authorization procedures determined by that service.
USE OF INFORMATION
We may use information about you for various purposes, including to:
- Provide, maintain, and improve our Services;
- Provide and deliver the products and services you request, process transactions, and send you related information, including confirmations and invoices;
- Send you technical notices, updates, security alerts, and support and administrative messages;
- Respond to your comments, questions, and requests, and provide customer service;
- Communicate with you about products, services, offers, and events offered by AirCare Systems BC and others, and provide news and information we think will be of interest to you (in accordance with Canada’s Anti-Spam Legislation);
- Monitor and analyze trends, usage, and activities in connection with our Services;
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of AirCare Systems BC and others;
- Personalize and improve the Services;
- Consider you for possible employment in connection with an application you submit; and
- Carry out any other purpose described to you at the time the information was collected.
SHARING OF INFORMATION
We may share your personal information as follows or as otherwise described in this Privacy Policy:
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable Canadian law, regulation, or legal process;
- To enforce our rights under this Privacy Policy or other agreements, or to protect the rights, property, and safety of AirCare Systems BC or third parties;
- In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
- Between and among AirCare Systems BC and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
- With your consent or at your direction.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
CONSENT AND LAWFUL BASIS FOR PROCESSING
In Canada, we are required to obtain your consent for the collection, use, and disclosure of your personal information. By using our Services, you provide your consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. We will only collect, use, or disclose your personal information for the purposes for which it was collected, or as required or permitted by law. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us as described in the “Your Rights” section.
For our users outside of Canada, we process your data to perform our contractual obligations to you and for our legitimate interests, such as improving our services and preventing fraud.
ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS
We may allow others to provide analytics services and serve advertisements on our behalf across the internet. These entities may use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by AirCare Systems BC and others to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.
SECURITY
AirCare Systems BC takes reasonable measures, including physical, technical, and organizational safeguards, to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
TRANSFER OF INFORMATION TO OTHER COUNTRIES
AirCare Systems BC is based in Canada. Your information may be processed, transferred, and stored in Canada, the United States, or other jurisdictions where our service providers are located. By using our Services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than in your country.
YOUR RIGHTS
Under Canadian privacy laws, you have certain rights regarding your personal information. You have the right to:
- Access Your Information: Request access to the personal information we hold about you.
- Correct Your Information: Request that any incorrect or incomplete personal information we hold about you be rectified.
- Withdraw Consent: Withdraw your consent to our processing of your personal information at any time. Please note that withdrawing consent may affect your ability to use some of our Services.
To exercise any of these rights, please email us at privacy@aircaresystemsbc.ca. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
If you are a resident of the European Economic Area (EEA), you have additional rights under the GDPR, including the right to erasure and the right to lodge a complaint with a supervisory authority.
YOUR CHOICES
- Account Information: You may access, update, or correct information about you at any time by logging into your online account or emailing us at privacy@aircaresystemsbc.ca. If you wish to deactivate your account, please email us, but note that we may retain certain information as required by law or for legitimate business purposes.
- Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
- Promotional Communications: You may opt-out of receiving promotional emails from AirCare Systems BC by following the instructions in those emails or by emailing us. If you opt-out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
CONTACT US
If you have questions or concerns about this Privacy Policy, please contact us at:
AirCare Systems BC
Attn: Privacy Officer
2607-9888 Cameron St
Burnaby BC V3J 0A4
Canada
privacy@aircaresystemsbc.ca